Service Request Guide
After logging in. In the Helpdesk home page, choose the Service Request
Click All service Item to view all items
Service Items
Email Request – For requesting to create service group or email
User Account & Access
- Password Reset
- Request for Access to shared folders or drives
- Application Access
- Modify user permission or roles
Hardware Request
- Hardware Isse
- Hardware Replacement
- New Hardware
- Assistance Ordering
Setup Computer – Request to set up a new or used computer, including a calendar for scheduling your request immediately.
Security Request
- Two-factor authentication setup
- Unauthorized Access Investigation
- Data Breach Investigation Request
- Request for firewall or VPN
- Device Security Request
- Lost or stolen device reporting
- Malware/Virus Scan Request
Phishing/Spam Report
